Privacy Policy
Marketing Mate (ABN 17 481 879 534) is committed to protecting your privacy and personal information. This policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What personal information do we collect?
We collect personal information that is reasonably necessary for us to carry out our business functions. The types of personal information we may collect include:

• Identity Information: Your name, email address, phone number, and mailing address.

• Business Information: Your business name, ABN, industry, and role.

• Payment Information: Details related to payments for our services (note: we do not store full credit card details on our servers).

• Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and time spent on our site.

• Communications: Any personal information you provide to us when you contact us via email, phone, or contact forms.

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2. How do we collect your personal information?
We collect your personal information directly from you when you:

• Interact with our website.

• Fill out a contact or inquiry form.

• Subscribe to our newsletters or marketing communications.

• Engage with us on social media.

• Communicate with us via email, phone, or in person.

We may also collect information from third-party sources, such as public records or social media platforms, but only where it is reasonably necessary for our business functions and permitted by law.

3. Why do we collect and use your personal information?
We collect and use your personal information for the following purposes:

• To provide our services to you and to manage our business relationship.

• To respond to your inquiries and requests.

• To send you marketing and promotional communications that we believe may be of interest to you (you can opt-out at any time).

• To improve our website, products, and services based on user feedback and analysis.

• For internal business purposes, such as record-keeping, billing, and accounting.

• To comply with our legal obligations.

4. Who do we disclose your personal information to?
We may disclose your personal information to third parties who assist us in providing our services, including:

• Service providers who perform functions on our behalf, such as payment processors, IT support, and marketing platforms.

• Government agencies or other third parties as required or authorised by law.

We take reasonable steps to ensure that these third parties handle your personal information in a manner consistent with the APPs.

5. Cookies and Tracking
We use "cookies" and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device's browser that allow us to recognise you on your next visit. We use this information to personalise your experience, analyse website traffic, and deliver targeted advertising. You can disable cookies through your browser settings, but please be aware that some parts of our website may not function correctly.

6. Security of your personal information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification, or disclosure. We use a combination of physical, administrative, and technical security measures to protect your data. However, as the internet is not completely secure, we cannot guarantee the security of information transmitted to or from our website.

7. Accessing and correcting your information
You have a right to request access to and correction of the personal information we hold about you. If you would like to access or correct your information, please contact us using the details below. We will respond to your request within a reasonable time and may charge a reasonable fee for providing access to the information.

8. Making a complaint
If you believe that we have breached your privacy rights, you may make a complaint to us. Please contact us using the details below, providing as much information as possible about the alleged breach. We will respond to your complaint within a reasonable time and will take all reasonable steps to investigate the matter and provide you with a response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Changes to our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services or website after any such changes constitutes your acceptance of the updated policy.

10. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:

Marketing Mate Email: info@marketingmate.com.au Phone: 0451 097 823